On this page we've answered some of the most common questions about Pottermore.com and the Pottermore Shop. You can also find the most up-to-date information about site developments and changes.
Pottermore.com platform updates
Pottermore.com queries
Pottermore Shop platform updates
Pottermore Shop queries
Pottermore.com platform updates
Tuesday 17 AprilWe continue to receive lots of new Pottermore.com sign-ups. We're currently sending out validation and "Your Pottermore account is ready!" emails at a steady rate, so you shouldn’t have to wait too long for yours to arrive if you've just signed up.
Remember, you need to click on the link in the validation email to complete the sign up process. (If you don’t do this within seven days, you’ll need to sign up again and choose a new username.)
Thursday 5 April
We're aware that the 'Your duels' list is not showing all challenges and are carrying out testing on this area.
Pottermore.com queries
When will Harry Potter and the Chamber of Secrets be available?
We're currently working on book two, Harry Potter and the Chamber of Secrets, and it’s looking great. We’ll give you more information over the coming weeks, so keep an eye on the Insider and @Pottermore for the latest details.I’m confused about what I can and can’t post on Pottermore
Our guidelines are to be responsible, be careful and think about others. Pottermore is a global community with lots of different types of people who all have the right to feel comfortable. Remember that not everyone will think what you think, believe what you believe or see what you see. As well as being responsible, please make sure you don’t upload anything that may upset or offend others.I’ve seen a comment/drawing that I think the moderators should review
If you feel that a comment or drawing is questionable, you can use the ‘Report this’ button to let us know. Our moderation team will then decide whether or not it breaks the rules. If it does, it will be permanently removed. For more information about moderation on Pottermore you can visit the Help section on the site.Remember, while we are in Beta we are adapting and refining Pottermore continually. This includes looking at our moderation system and making changes that allow us to make sure that the site continues to be a safe and welcoming environment for everyone.
I can’t log in to my account
If you're sure that you are entering the correct password and username (see below for more on passwords and usernames) and you're still unable to access Pottermore, it may be that your account wasn’t validated in time.When you registered for Pottermore, you were sent a Pottermore validation email. In order to validate your email address and complete the registration process, the link in the email needed to be clicked within seven days of receiving it. If you didn't do this, then your account will have lapsed.
I've forgotten my password
Provided you have a validated Pottermore account (see 'I can’t log in to my account' above for more on validating your account), you can reset your password by going to the Pottermore ‘Sign In’ page and clicking ‘Forgotten your password?’ under the password entry box. Next, type in your username and click ‘Email me the link’. You'll then receive an email containing a password reset link.If you're under 13, you should ask your parent or guardian to check their inbox for the password reset email.
If you don't receive a password reminder email, please check your ‘spam’ or ‘junk mail’ folder as the email may have been placed there by accident.
I've forgotten my username
If you've forgotten your username and have a validated Pottermore account (see 'I can’t log in to my account' above for more on validating your account), go to the Pottermore ‘Sign In’ page and click ‘Forgotten your username?’ under the username entry box. Then type in the email address registered to your account and click ‘Email me my username’. We’ll send your registered username(s) to that email address.(Please be aware that if there are multiple Pottermore users in your household who are all using the same email address, the reminder email will include their username(s), too.)
If you don't receive a username reminder email, please check your ‘spam’ or ‘junk mail’ folder as the email may have been placed there by accident.
If you're under 13, you should ask your parent or guardian to check their inbox for the username reminder email.
I'm using a screen reader; how can I get the most out of Pottermore?
We recommend that you have JavaScript turned on to enjoy all of the interactive elements that Pottermore has to offer. However, if you are blind or visually impaired, your screen reader will provide a more consistent browsing experience if you turn JavaScript off.For more information about JavaScript and how to switch it on and off, please visit our Help pages.
Which web browser should I be using to explore Pottermore?
To ensure you have the best experience using Pottermore, we recommend that you use one of the following web browsers:• Internet Explorer 8+
• Firefox 3+
• Chrome 5+
• Safari 5+
How do I change my email address or password details?
You can manage your personal details, change your password, alter your marketing preferences and even delete your account via the 'Account Settings' page.To access your account settings you'll first need to log in to Pottermore via the ‘Sign In’ page and click on the 'Account Settings' link in the menu at the very bottom of the page.
I'm not happy with the house I was sorted into. Can I be re-sorted?
The Sorting Hat's decision is final so, unfortunately, we are not able to re-sort users once they have gone through the Sorting process.We hope that you come to enjoy the house you have been placed in.
Pottermore Shop platform updates
Tuesday 24 AprilThe Pottermore Shop is now back online following scheduled maintenance.
Monday 23 April
The Pottermore Shop will be offline for a few hours from 8.30am (BST) on Tuesday 24 April while we carry out scheduled maintenance.
Pottermore Shop queries
What are eBooks?
eBooks are books that you can read on your computer, eReader, tablet or mobile phone. They contain the same stories and images as printed books but because they are in digital format are instantly available to read once you have downloaded them.What’s a digital audio book?
Digital audio books are books that you can listen to on a device such as a Sony Walkman, Apple iPod, MP3 player, mobile phone or computer. They sound the same as audio CDs, but because they are supplied as MP3 files, digital audio books are portable and available to listen to as soon as you have downloaded them.Will eBooks from the Pottermore Shop work on any device?
Pottermore Shop eBooks are provided in EPUB format and all Kindle formats, and are compatible with the vast majority of computers, tablets, eReaders and smart phones. Please see Can I read eBooks on my device?What languages are the Harry Potter eBooks and digital audio books available in?
The Pottermore Shop eBooks and audio books are available in English (US), English (UK), French, Italian, German and Spanish.How do I change the book language?
Click on the ‘eBooks’ or ‘Digital audio books’ title at the top of the page, depending on the type of books you want to view or buy. The ‘Book language’ selection is shown at the top right-hand side of each page. To change this, simply select another language.How do I change the site language?
To change the site language, simply select your language preference from the ‘Site language’ list at the top of the page.How do I download an eBook or digital audio book?
Once you’ve bought a eBook from the Pottermore Shop, it will instantly appear in your ‘My books’ page. EBooks are then download either to one of our linked reading services or directly to your computer and subsequently transfer to an eReader, tablet or mobile phone. Digital audio books are downloaded directly to your computer and transferred to your MP3 player, including iPods and mobile phones.Need more information? Please see Downloading eBooks and Downloading digital audio books in the Pottermore Shop Help section or watch our ‘how to’ videos.
How much do the Harry Potter eBooks and audio books cost?
Please go to the Pottermore Shop to see the prices. Note there are no delivery charges and all applicable taxes are inclusive, so the price you see is the price to pay. There is also a discount available if you want to buy all seven books at once.How do I pay for my eBook or digital audio book?
The Pottermore Shop accepts MasterCard, American Express, Visa, Maestro, Solo, Carte Blue and JCB credit and debit cards.We do not accept cheques or any other kinds of payment at this time, although we will add additional payment options in the future. Google Wallet and PayPal are not presently available as payment options, but we plan to add them soon.Go to front page
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