Friday, 2 September 2011

From duelling to potions

In today’s Insider post, we answer your questions on duelling, Beta feedback, moderation, and potions.

‘… It'd be nice to know IF Wizard Dueling will be available to beta testers again. I don't care when, just a yes or no.’ [sic]

Yes! We know that you like Wizard’s Duel - a lot. This section of the site has proven to be immensely popular and we’ve been making a number of improvements behind the scenes to ensure that it runs as smoothly as possible. We just need to finish making and testing our changes.

‘I'm wondering how helpful the BETA feedback really will be… I can only click boxes to tell them if I enjoy the site and if it runs smoothly. I wish I could tell them what I find helpful, and what I think would improve the site.’ [sic]

If you suspect there’s a technical issue with one of the Pottermore pages, you can click on the ‘Beta feedback’ button (located in the bottom right-hand corner of the site). Select the page you are on, then go to the ‘The page loads and works well on my screen’ option.

While you won’t be able to give specific details, if you choose one of the ‘disagree’ buttons, we’ll know that we should re-visit that page and carry out testing.

In the next few weeks, we’ll also be sending out a Pottermore Beta survey. Along with opinion-related questions there will also be a space for you to add comments, so you’ll be given a chance to tell us specific details if there’s something you think we should know about.

‘Do you know why a comment in your house common room might be "under moderation?" Each comment I make won't post and it says that. I have not used bad language, said anything nasty, or broken any rules…’

Comments are automatically moderated if they use language that cannot be immediately confirmed to be within the Pottermore Terms & Conditions. The good news is that as more and more comments are approved through the moderation process the ‘allowed’ language list grows, so future comments that use identical words should appear on the site faster.

It can sometimes be difficult to work out why a particular comment you’ve posted doesn’t make it onto the site straight away.

If you see that one of your comments is under moderation, please wait until you receive a ‘confirmed’ or ‘declined’ message from the moderation team before trying to comment in the same place again – otherwise you might end up posting the same thing multiple times!

‘potions take way too long to brew #pottermore :/’ [sic]

We’ve noticed that people are finding that the potion brewing times are too long, so we’re making some tweaks to these. You’ll see the changes implemented in the coming weeks.

Please keep the feedback coming and, remember, if you’d like further information you can visit Pottermore’s Help section.