Thursday, 4 August 2011

The Magical Quill - some questions answered (updated)

The following post contains some questions that have arisen so far during The Magical Quill challenge. In order to respond quickly, we’ve answered these below, including some existing information, summarised from our Help pages and earlier Insider posts:

I have a friend who wants to use my Pottermore account. Is it okay to share my password?
Your Pottermore account is for your personal use only. You should never divulge your Pottermore password to anyone because it protects your personal information from potential misuse and identity theft. By creating an account on Pottermore, you confirm that you will treat your login details as confidential. If you would like more information, please see our Terms & Conditions.

I haven't received my verification email yet; has there been a delay in sending these out?
Earlier in the week, there was an issue with Yahoo! Mail and some related services, which meant that some validation emails were taking longer than normal to arrive. This issue has now been resolved. However, we have been unable to deliver validation emails to approximately one in ten of the email addresses supplied to us due to them being mistyped. If you have not received a validation email within 48 hours of submitting your details to Pottermore, you should assume that we have been unable to deliver your validation email to you, and you will need to register again.

Please be very careful when entering your email address; don't forget to double-check it before you click ‘Continue’!

So far, all the clues have appeared in the early hours of the morning in my time zone. Will this continue for the remainder of The Magical Quill challenge?
We know that Harry Potter fans around the world are taking part in the challenge, so we will be varying the times that the clues are revealed.

I’ve found The Magical Quill more than once. Am I allowed to create multiple early access Pottermore accounts?
No. You may only register for the early access period once. Please refer to the conditions of participation in The Magical Quill promotion Terms & Conditions.

I have seen people offering to register early access accounts for others. Is it safe to give my personal details to someone who is offering this service?
Absolutely not. You should never share personal details online unless you are certain how they will be used and protected. Also, please note that the transfer of Pottermore accounts is expressly prohibited in The Magical Quill promotion Terms & Conditions.

Is there any update on the Yahoo! Mail issue?
This has now been resolved and everyone who registered with a Yahoo! Mail account on Sunday or Monday should now have received their validation email.

English is not my first language. Can I see the clue in French/Italian/German/Spanish?
Oui.
Sì.
Ja.
Sí.

I have seen Pottermore early access accounts being sold online on places like eBay. Is it okay to buy or sell Pottermore accounts?
No. Please do not buy, sell, or transfer Pottermore early access accounts. Obtaining Beta registration for Pottermore with the intent of selling on those registration details for monetary gain not only deprives genuine fans the chance to gain early access, it is also expressly prohibited in The Magical Quill promotion Terms & Conditions.

We have the right to terminate any Pottermore accounts that are sold online.

Access to Pottermore is, and always will be, completely free so please don't be tempted by people selling Pottermore accounts online.

I registered for early access yesterday with a Yahoo email address and have yet to receive my verification email. What's happened to my email and will I still be able to verify in time?
There is a delay with verification emails going out via Yahoo! Mail and related providers (such as BT Yahoo!), which means that, while emails are being sent out, they are being delivered at a greatly reduced rate.

We are currently talking to Yahoo in order to resolve this problem and will update this blog post with new information as we get it.

I found The Magical Quill and submitted my details to Pottermore, but I haven’t received a registration validation email. Where is it?
If you entered your email address correctly, you should receive your registration validation email quickly – and almost always within a day. When this arrives, you must click on the link in the email to complete the registration process. If you did enter your address correctly and still haven’t received anything, it may be that your email provider is still processing your email.

What happens if I don’t click on the link in my registration validation email?
To complete your registration you must click on the link in the validation email within 48 hours of submitting your details to the site. If you don’t, your registration will be invalid and you will need to start the registration process again.

Once I’ve clicked on the link in my registration validation email, will I be able to access Pottermore?
We will not be enabling early access to the site straight away. Once The Magical Quill challenge is over we will begin to send Beta registrants Welcome emails as and when they will be able to have full access to the site. We won’t be able to let everyone into the Beta site at the same time, so you may have to wait a number of weeks for your Welcome email to arrive. However, if you have been successful in registering during The Magical Quill challenge, we can confirm you will gain access ahead of the site opening to all in October, so please be patient!

Did some of the translations of Harry Potter and the Philosopher’s Stone contain a different answer to the first clue?
Yes, some of the translations only referred to four of the five owl types when describing the Eeylops sign. We are double-checking the consistency of the translations for the remaining clues but, when in doubt, please always refer to the original English versions of J.K. Rowling’s books.

I submitted my email after the site was announced on 23 June. Why haven’t you emailed me yet about The Magical Quill challenge?
Everyone who submitted their email address between 23 June and 31 July will be contacted to let them know when registration opens to all for entry in October. This will be after The Magical Quill challenge has finished. The Magical Quill challenge is to select those will gain early access to the site during the Beta period.